You will receive your purchases within FIVE (5) working days, from the date you receive your order acknowledgement.

Please login to check the status of your order. Alternatively, you can contact us at 1300-88-SOGO (7646) or via ‘Live Chat’.

Please contact us at 1300-88-SOGO (7646), and provide your Order ID. Alternatively, you may also use the Live Chat for assistance.

Please call us at 1300-88-SOGO (7646) and get ready your Sales Order no. for further assistance.

Please login with your ID, you can then view your order history.

We support Visa & Mastercard, Major e-Wallet (TnG, Boost, Maybank MAE, Grab) and FPX.

This may happen when you experience an interruption with your internet connection. Not to worry, you may check the status of your order under your account after you have logged in. Only orders with successful payments will appear in your order history.

If your payment was not successful, please proceed to the ‘Checkout’ page and follow the payment instructions. For assistance, please call us at 1300-88-SOGO (7646) or chat with our Customer Care team via Live Chat.

Yes, but only for selected items. Do look out for the "Book" button on the product page. No immediate payment is required for successful Booking requests.

We will send you an email when the stock is available, and you may follow the instructions to make your purchase.

Step 1: Click on the item you wish to purchase. You will be directed to the product page.
Step 2: Select your preferred variant and quantity then click on ‘Add to Cart’.

Yes. Free shipping is available for most orders. Visit our shipping policy for more details.

The shipping cost will be shown in the checkout page after you have filled up your address.

For more on our shipping charges, check out our shipping policy.

We currently do not offer delivery outside of Malaysia but we're working on it.

No. We do not ship to P.O. Box addresses for now.

No charges will be imposed if the item is not shipped. Shipping charges will only be deducted from the amount refunded to you once the item is shipped.

Please send in your request, along with the reason for return within 14 days from the date of receipt. For more information, please check our Refund Policy.

All refunds are in the form of gift cards only. Details of the gift cards will be sent via email.